View of OGS office space under construction.

Tenant Representatives

Submit a Work Order

Log into the OGS Building Management Tenant Request Portal to submit a work order for building repairs or maintenance. Common examples of tenant requests include:

  • Patching walls, adjusting doors
  • Lock repairs
  • Electrical (receptacle) repairs
  • Restroom and cleaning supplies
  • Indoor temperature complaints
  • Light bulb changes


Tenant Request Login

ID Card Management

Access level changes, updates to contact information, deactivations, and all other revisions must be reviewed and approved by the agency’s Security ID Representative.  Log into the ID Card Management system below to manage changes on behalf of your agency.


ID Card Management Login


Agency Employee Offboarding

For employees leaving state service, the agency’s Security ID representative must collect the employee’s ID and return it to OGS Security ID for proper deactivation. 

Additional information can be found at or by contacting OGS Security ID at [email protected] or call (518) 474-6292


Visitor Access

For OGS-owned and managed facilities with a Visitor Management System (VMS), the agency’s designated representatives can enter their approved visitors into the visitor access system.  VMS, allows agencies to safely control the flow of visitors into their offices.

The agency’s designated VMS representative is responsible for including such critical information as the duration of the visit, as well as other such important information as the floor and specific floor location to be visited.

Contact OGS Security ID for visitor access assistance at [email protected] or call (518) 474-6292

Tenant Alteration Requests

Tenant space alteration projects include all work that alters space owned or leased by NYS agencies. A tenant space alteration project generally involves the altering of workstation layouts, the location of walls and/or paths or ingress/egress; and requires space planning services, development of construction documents and a building permit. 


initiate a tenant alteration request





Request a Lease Expense Audit

The OGS Lease Audit Unit acts on behalf of the tenant agencies to exercise some control over reimbursements to landlords. The Lease Audit Unit will ensure that landlords are reimbursed in accordance with the lease document. Learn more about the process and how to request an audit:


Request a Lease Expense Audit



Use of OGS Managed State Property

It is the policy of the New York State Office of General Services to use state property in accordance with Parts 300 and 301 of Title 9 of the New York State Code of Rules and Regulations, which includes:

  • Government Activities
  • Educational, Cultural or Civic Activities
  • Charitable Activities

How to Apply