March 2, 2020
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Albany, NY

CL-871 Amtrak Ticket Refund and Cancellation Policy Changes

Amtrak Ticket Refund and Cancellation Policy Changes Effective March 1, 2020

The Office of General Services (OGS) would like you to be aware that on March 1, 2020, Amtrak modified their ticket refund and cancellation policy for several fare types.  

Additional information and updates are posted on Amtrak’s website at: https://www.amtrak.com/refund-and-cancellation-policy

The New York State Amtrak Government Fare ticket refund and cancellation rules were updated. Please go to: https://ogs.ny.gov/procurement/amtrak-single-ticket-rates-and-rules

According to Amtrak, this policy change does not apply to the Amtrak Multi-Ride eTicket for New York State Government Travelers. Please go to: https://ogs.ny.gov/procurement/amtrak-multi-ride-eticket-new-york-state-government-travelers
 

Contact Statewide Travel Coordinator

Contact us by phone:

Mark Milstein  518-402-5005

Contact us by email:

Mailing Address:

38th Floor, Corning Tower

Empire State Plaza

Albany, NY 12242