Acting Commissioner Moy brings to OGS over a decade of executive experience transforming and modernizing public and non-profit institutions by focusing on customer service; improving technology and physical spaces; and fostering cultures of collaboration, transparency, and innovation.
She most recently served as the Executive Vice President and Chief Operating Officer for Public Health Solutions (PHS), an organization committed to reducing health inequities in New York City. During her tenure, PHS strengthened its corporate functions, developed new service models, and navigated operational and service response to the COVID-19 pandemic. Acting Commissioner Moy joined PHS from the NYS Office of the Attorney General, where she served from 2019-2021 as Chief Operating Officer. In this role, she led the agency’s effort to become the nation’s premier public sector law firm by overhauling statewide operations; modernizing its technology and infrastructure; and creating a comprehensive people strategy to identify, attract, develop, and retain the best and brightest legal and analytical talent.
From 2011-2015, Acting Commissioner Moy served as the first Chief Strategy Officer at the Brooklyn Public Library (Library). During her tenure, she established the Library’s five-year strategic plan to address its aging footprint across 59 branches; developed dynamic programming and community spaces across Brooklyn; integrated services with public schools; and streamlined the Library system’s back-office operations. From 2008 to 2009, Acting Commissioner Moy served as Deputy Chief of Staff and Senior Policy Advisor in the NYC Mayor’s Office, where she led initiatives in customer service strategies, technology, benefits, and innovation. She managed initiatives to improve customer service across every City agency through performance measures and service level agreements, and technology. In addition, Acting Commissioner Moy redesigned the operational processes for NYC311, New York City’s main source of government information and non-emergency services.
Acting Commissioner Moy received her BA in Political Science and MS in Management from the University of Rochester. She is a proud native New Yorker, a daughter of Chinese-Trinidadian immigrants, and resides in Queens with her husband and children.