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New York State Office of General Services - Convention and Cultural Events - Plaza Visitor Center
Visiting The Empire State Plaza, Capitol, and Surrounding Areas
The Plaza Visitor Center
Plaza Visitor Center

The Office of General Services manages the Plaza Visitor Center, located in the North Concourse of the Empire State Plaza between Key Bank and SEFCU. The visitor center provides information, assistance and tours for visitors to the Capitol and Plaza.

Contact: (518) 474.2418
Hours: Monday – Friday
8:30 a.m. – 5:00 p.m.

E-Mail: plaza.visitor.center@ogs.ny.gov

For additional information on services and facilities at the Empire State Plaza: For additional information on accommodations, dining, and entertainment within the Greater Capital District:
Hours of and access to PLAZA, Capitol, and Surrounding State Property and facilities
  • The Capitol is open daily 7:00 a.m. to 7:00 p.m., except during legislative session when the building remains open for one hour after conclusion of session.
  • The grounds of the Empire State Plaza, the Capitol, and all surrounding areas, including the West Capitol Park, East Capitol Park, and Lafayette Park, are open to the public daily from 6:00 a.m. to 11:00 p.m.
  • The outdoor Plaza level of the Empire State Plaza is open from 6:00 a.m. to 11:00 p.m. but is closed during the winter months from December 1 – March 31.
  • The underground Concourse level of the Empire State Plaza is open daily 6:00 a.m. to 11:00 p.m., through the State Street Entrance (next to the Justice Building near the Vietnam Memorial) and through the Madison Avenue entrance. On weekends, these entrances and the Cultural Education Center provide the only access to the Concourse.
  • The Corning Tower’s Plaza and Concourse levels are open Monday – Friday from 7:00 a.m. to 6:00 p.m. Closed Saturdays, Sundays and Holidays.
  • The Empire State Plaza and Concourse are handicapped accessible except for the State Street Capitol entrance and the Concourse tunnel to the Swan Street Building.
  • Empire State Plaza Access for the Disabled.
Plaza Ambassador Program
Ambassador Logo The Plaza Visitor Center staff is assisted by a dedicated group of volunteers who help provide information services and tours at the Plaza. The Office of General Services is continually seeking qualified candidates for the Plaza Ambassador Program.
Additional Information